Administrative Features
- Double Opt-In
- Overview of the Inbox Settings Feature
- Contacts Unrestricted Access (User Roles and Permissions)
- Volume-Based Message Bundles
- Message Import
- How to Set Up and Manage Directory Sync
- Understanding 'Close Chat After Period of Inactivity' Feature
- Data Retention Policy Update for Trial and Expired Teams
- Inbox Quiet Hours
- Enabling Two Factor Authentication (2FA)
- Hide & Unhide Message
- Inbox Business Hours
- User Roles and Permissions
- SAML-based Single Sign On (SAML-SSO)
- Auto Unassign
- Restricted View
- Message Retention
- Understanding SMS and MMS Segments
- Chat Waiting Indicator
- How to text-enable landline numbers with Heymarket
- How to port an existing VoIP number to Heymarket
- How to Reorder Custom Fields
- Additional Message Fee
- Automations
- Setting Up Email Notifications for Heymarket Chats
- Heymarket Reports
- Team Member Status
- How do I enable, disable or change call forwarding?
- Manage Your Team
- Scheduling a Meeting (iOS only)