Heymarket users can now automatically unassign conversations that meet specific criteria. These settings can be found in Administration > Inboxes in Inbox settings. Below is a screenshot of where to find these settings:
Conversations can be automatically unassigned if:
- The conversation is closed
(Auto unassign on close)
- The conversation is inactive for a customizable period of time
(Auto unassign on idle)
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- Team members can be notified for this auto unassign setting
(Auto unassign and notify on idle. You can specify if you wish to notify team members of the unassigment and/or move the chat to the top of the queue when unassigned.)
