Heymarket offers built-in reporting that provides insight into messaging, app usage, and team productivity. It provides information about volume inbound and outbound, individual chats, template usage, and list usage. It also enables you to compare over a time period, inbox, or by agent. Team admins and owners will have the ability to access reports.
With Heymarket reports, you can view the following:
- Outbound messages volume
- Inbound messages volume
- Total chats volume
- Contact that sent/received the most messages.
- Total templates usage
- Most used templates
- Total list volume
- Most used list
Reporting timeframes depend on the plan you are on.
- Basic Plan - does not include the ability to view reports.
- Premium Plan - includes the ability to view reports for the past 90 days.
- Team Plan - includes the ability to view reports for the past 1 year.
- Enterprise Plan - includes the ability to view reports indefinitely.