To enhance security and optimize the performance of our platform, we have implemented a significant update to our data retention policy for trial teams and expired teams. This policy applies to customers who have canceled their subscriptions or allowed their payments to expire. Effective immediately, as part of our nightly retention process, we will be purging all contacts, conversations, and messages for inactive teams after 6 months of inactivity. This knowledge base article provides detailed information about the policy change and its implications for users.
1. Policy Overview:
Our updated data retention policy affects trial teams and expired teams that have not actively used our platform for 6 consecutive months. During the nightly retention process, all contacts, conversations, and messages associated with these inactive teams will be permanently deleted from our system.
2. Benefits of the Policy Change:
a. Enhanced Security:
By automatically removing data from customers who are no longer utilizing our platform, we ensure improved security and data protection. This prevents any potential unauthorized access or misuse of customer information.
b. Performance Optimization:
The removal of inactive team data significantly reduces the size of our tables. As a result, it enhances general query performance and indexing, leading to a smoother and more efficient user experience for all active teams.
3. Implications for Seasonal Teams:
Teams that follow a seasonal pattern and return to our platform after 6 months will be impacted by this policy change. Upon their return, they will need to reimport their contacts as their previous data, including conversations, will no longer be available. Such teams need to make necessary arrangements to retain any critical information before their data is purged.
4. Ensuring Data Availability:
To avoid any inconvenience caused by the data purge, we recommend the following steps for our users:
a. Regularly Export Data:
Users can proactively export their contacts, conversations, and messages from the platform periodically to maintain a local backup of their data. (Keep in Mind Exporting Contacts is available with our Pro Tier Subscription)
b. Active Usage:
To prevent data loss due to inactivity, teams are encouraged to actively utilize our platform or ensure their payments are up to date.
c. Communication with Support:
If a team anticipates a prolonged period of inactivity or has any concerns about data retention, we encourage reaching out to our support team for further guidance and assistance.
Our updated data retention policy aims to strengthen the security of our platform while optimizing performance for our active users. By purging data of inactive teams after 6 months of inactivity, we ensure the removal of redundant information and create a more efficient environment. While seasonal teams may need to reimport their contacts upon returning, this change is crucial for maintaining the overall integrity and effectiveness of our services.
Should you have any additional questions or require further clarification, please don't hesitate to reach out to our support team, who will be happy to assist you.