What is Aircall Advanced Messaging?
Aircall Advanced Messaging allows you to communicate at scale using Heymarket's bulk text messaging features and powerful shared inboxes.
It's intuitive to set up, so your business can start reaching more people with secure text messages in minutes.
Below are the instructions to get your account set up.
Account Configuration Process
Heymarket Account Setup
Heymarket Account
To use Aircall Advanced Messaging, you will also need a Heymarket account. Once you sign up for your plan, you will receive an email with instructions to set up your Heymarket account. If you do not yet have a Heymarket account, ask your Aircall representative to create one for you and once you receive the invite from them, follow the instructions in the email.
Users
Users are managed directly from within Aircall and are automatically created in Heymarket. If you would like to create new user accounts, navigate to the Aircall users tab and send invites.
Linking Aircall and Heymarket
Once you have created both accounts, you will need to link them and map the phone numbers to inboxes. To do this, navigate to the Aircall configuration page in Heymarket and follow the onscreen instructions.
Once the accounts are linked, the phone numbers will appear as follows:
Onboarding Help
If you would like assistance in setting up your Aircall Advanced Messaging, please reach out to Heymarket support via chat or email.
If you'd like to learn more on the platform's capabilities, here are some useful resources:
- Adding users to your Team and Inbox(es)
- Importing Contacts via CSV
- Creating and Sending Lists
- Shared Inbox Access
- Creating/Updating Templates
- Creating Automations
Getting Support
Do you have any questions on Aircall Advanced Messaging? We'll be happy to help! Feel free to reach out to us via:
- Send an email to: help@heymarket.com.
- Submit a form: here.
- Chat with us (by clicking the question mark icon at the bottom left of the following webpage Heymarket > Chat with Heymarket Support):
We're looking to hearing from you!