With Heymarket’s Instagram integration you can read and send Instagram Direct Messages from a Heymarket inbox. Utilize Heymarket business process features like templates, scheduled messages, auto-reply, and more with Instagram Direct Messages messages.
How it Works
When someone messages your business from your Instagram Page, the message will appear in the Heymarket inbox of your choice. People with access to the inbox can read the message and reply while utilizing Heymarket features like templates, scheduled messages, and more.
The person that messaged your Instagram page will become a Heymarket contact.
Follow these steps to set up the integration:
- Go to the Manage Integrations section of Heymarket Web and click on Instagram Messaging.
- Click on 'Setup'. This will redirect you to Facebook where you will need to allow Heymarket to access your account information. If you have multiple Facebook Business pages make sure the page you want to integrate has the following setting enabled in the modal:
3. Once your Instagram account is connected to Heymarket, select the Instagram page you want to access. Select which inbox to view messages and click 'Add'.
You will now be able to receive messages from your Instagram page and reply from your Heymarket inbox.