Articles in this section

See more

Setting Up a Shared Phone Number and Inbox

  • Updated

Heymarket allows you to setup a shared phone number and inbox with select people on your team. It's a great way to have a number for customer support, inbound sales, or as a general number for people to text your business.

Each shared inbox has a name, phone number, and team members you select. Here's how to get started:

Adding People to an Existing Number/Inbox

  1. If you haven't already done so, create a team.
  2. Sign in to Heymarket Web on your computer. 
  3. Please keep in mind only admins and owners are able to add/remove users from inboxes.
  4. Click on the Administration icon on the bottom left (Gear Icon)
  5. Here you are defaulted to the 'inboxes' page where you can view all the inboxes that is on your team if you are an owner/admin. If you have a member role, you would only be able to view the inboxes that you have been assigned to
  6. Click the three dots to edit the inbox.
  7. Select the people in your team who will have access to this inbox. They will have the ability to read every message in the inbox, reply to any message, or compose a new message from that shared number. You can also change the name of the inbox here.
    Screen

 

Creating a New Shared Inbox

  1. If you haven't already done so, create a team.
  2. Sign in to Heymarket Web on your computer. 
  3. Please keep in mind only admins and owners are able to add/remove users from inboxes.
  4. Click on the Administration icon on the bottom left (Gear Icon)
  5. Click on 'Add Inbox'
  6. Give your inbox a name. This name will only be viewable by you and the team members who have access to it. Some examples include Support, Sales, or VIP Customers.
  7. Select the people in your team who will have access to this inbox. They will have the ability to read every message in the inbox, reply to any message, or compose a new message from that shared number.
  8. You will now see a screen with your new shared number. You can change the area code here if you like.

That's it! You will now see the name of the shared inbox on the left side of Heymarket Web, Heymarket iOS app, or Heymarket Android app. Click it at any time to view messages, reply, or compose a new message.

Related articles