Overview

Heymarket offers the functionality to automate the sending of opt-out messages. This feature helps ensure compliance by appending a standard opt-out message once when communicating with a phone number.

How to Use Append Opt-Out

Enabling Append Opt-Out

1. Navigate to the Compliance Page: As an owner or admin of a Heymarket team, navigate to the compliance page.
2. Activate the Append Opt-Out: Toggle the switch to enable the Append Opt-Out feature:

Customizing Append Opt-Out

1. Customize the Opt-Out Message: On the compliance page, click the pencil icon next to the opt-out message to edit.
2. Edit the text Body and Keyword:
   1. Modify the text before and after the keyword.
   2. Select the appropriate keyword from a dropdown menu.
3. Finalize Changes: After making adjustments, click out of the input field to save the customized message. For guidelines on our recommended opt-out messaging, refer to the following help article: Automatic and Manual Opt-out.
4. Once you’re satisfied with the opt-out message, simply click out of the input field.
5. Frequency: The opt-out message will be added to the first message sent to each contact. This applies to each inbox individually. For example, if a different team inbox is used to message the same contact, the opt-out verbiage will also be included in the first message sent from that new inbox.

Disabling Append Opt-Out

1. Go to the Compliance Page: As an admin, return to the compliance settings.
2. Deactivate the Feature: Toggle the Append Opt Out switch to the 'off' position to stop the automatic appending of the opt-out message.

Note: If your team chooses not to enable this feature, your team will be responsible for ensuring that an opt-out message that includes one or more of the keywords STOP, UNSUBSCRIBE, END, CANCEL, QUIT, STOP ALL is included at least one time when communicating with a phone number.