This help article outlines the steps you need to take to register your 10DLC campaign with Heymarket.
10DLC is a 10-digit long code phone number used only in the United States for transactional and promotional messaging, you can learn more about it here.
If your messages are failing, please refer to this help article Why Are My Messages Failing? 10DLC Message Blocking.
- Navigate to the 10DLC Registration page.
Complete the information on the form displayed, the required fields are:
- First Name
- Last Name
- Phone Number
- Company Address
- Zip Code
Legal Company Information
- Legal Company Name
- Federal Tax Identification Number (EIN)
Additional Company Information
- Company Website
- Organization Legal Structure
- Vertical Type
Description of Messaging Use Case
- Provide a clear and comprehensive overview of the campaign's objectives and interactions the end-user would experience after opting in.
- If the Campaign pertains to Loan Arrangement or Direct Lending, specify such so that Twilio A2P Ops can update your Campaign to reflect.
- Here is an example: "We are a dentistry clinic providing various dental services including regular cleaning, orthodontics, and periodontics. We will be scheduling appointments and sending reminders to the patients of our clinic who have provided their number for text message communication."
Messaging Opt-in/Opt-out Flow (Explicitly describes how customers consent to receive communications) Please see some helpful tips below:
- Please explicitly use the terms 'opt-in' and 'opt-out' in your response.
- Clear and conspicuous language about opt-in and any associated fees or charges
- Identity of the organization or individual being represented in the initial message
- Program or product description
- Explain if the Call to Action is behind a login, not yet published publicly, is verbal, on paper
- Please provide a URL showing opt-in language and a screenshot.
2 Sample messages which demonstrate examples of text messages you will send
- Include opt-out language to at least 1 sample message
- Indicate templated fields with brackets
- Personal Information
Once the form has been submitted, the registration status of your Heymarket team(s) will be displayed on the right side of the webpage:
|Successfully Registered||10DLC campaign successfully registered.||-|
|Pending Review||Please wait, our carrier partners are reviewing your 10DLC campaign.||-|
|Not Eligible||Your Heymarket does not include a team.||Navigate to admin/inboxes to provision an inbox.|
|Additional Information Required||We require additional information to complete the registration successfully.||Please contact Heymarket Support.|
|Not Registered||Your team is not registered for 10DLC.||An owner or admin from your organization must complete and submit the form below.|
If you have any questions, please don't hesitate to reach out to Heymarket support (search for "support" from https://app.heymarket.com/chats/) or via email (email@example.com).