Introduction

Heymarket offers a feature-set that automatically manages contacts who opt out, streamlining your communication workflows. When a contact opts out, Heymarket closes any ongoing chats and removes the contact from your lists. This automation ensures your inboxes and lists remain clutter-free and focused only on engaged contacts, maintaining a cleaner and more organized communication environment.

You can learn more about opt out management here: https://help.heymarket.com/hc/en-us/articles/17395258653581-Opt-Out-Management.

Settings Overview

Settings for these features can be accessed at: https://app.heymarket.com/admin/fields/ under the Opt Out Actions section.

1. Close Chats with Opted Out Contacts

Automatically closes any active chats with contacts who have opted out, keeping the Open Chats view clear of opted-out contacts.

2. Remove Opted Out Contacts From Lists

Automatically removes any contacts who opts out from all your lists, helping to maintain the relevance of your contact lists. This will subsequently also remove the user from any active campaigns.”

Conclusion

If you have any questions about these features, please don't hesitate to contact Heymarket Support at help@heymarket.com.