Help Scout Integration

The Heymarket channel integration automatically creates a Help Scout conversation for all incoming text messages and allows agents to respond alongside customer emails. Contacts are also automatically created in Help Scout for incoming text messages. If a contact exists, the conversation will be tied to the contact.

To use this integration you will need a Heymarket account.

If you don’t already have one, sign up here.

Once you are signed in to Heymarket, it’s simple to setup the Help Scout inetgration:

As the Heymarket administrator for your team, go to the Helpscout integrations section

Click on the Setup button

HS_Install_1.png

 

Authorize your Heymarket account with Help Scout

 

HS_Install_3.png


Link the Help Scout mailbox to the appropriate Heymarket inbox

HS_Install_2.png

That’s it! Heymarket text messages can be viewed and replied to from Help Scout.

Have more questions? Submit a request