The Heymarket channel integration automatically creates a Help Scout conversation for all incoming text messages and allows agents to respond alongside customer emails. Contacts are also automatically created in Help Scout for incoming text messages. If a contact exists, the conversation will be tied to the contact.
To use this integration you will need a Heymarket account.
If you don’t already have one, sign up here.
Once you are signed in to Heymarket, it’s simple to setup the Help Scout inetgration:
As the Heymarket administrator for your team, go to the Help Scout integrations section
Click on the Setup button
Authorize your Heymarket account with Help Scout
Link the Help Scout mailbox to the appropriate Heymarket inbox
That’s it! Heymarket text messages can be viewed and replied to from Help Scout.