With Heymarket's Monday Integration. You can send or receive texts within the monday.com interface. To set up this integration, you must have a paid Heymarket Team and a shared inbox.

Text your contacts over SMS directly from monday.com. This guide walks you through installing the app, connecting your account, mapping a board, and sending your first message.
 

Before you start (prerequisites)

• A Heymarket account with at least one inbox (a texting number). The integration connects an existing Heymarket account to monday.com — it does not create one for you.
• A monday.com account with permission to install apps.
• A monday.com board with contacts that have a phone number and/or email column.

• Important: new Heymarket accounts can only be created from US IP addresses

  If you attempt to sign up from outside the United States, the account will not be created.

  When a sign-up doesn't complete, any later sign-in attempt — including Sign in with Google — returns "Account not found." Repeating sign-up or sign-in produces the same result. In this case the cause is almost always that the Heymarket account was never created, not a problem with your Google account or the monday.com integration.

  Outside the US and need a Heymarket account? [Contact our team](SUPPORT/SALES LINK) to discuss options for your region.

  This restriction applies only to creating an account. If you already have a Heymarket account, you can install and use the monday.com integration normally.

Step 1. Install the app

1. Open the monday.com Marketplace and search for Heymarket.
2. Click Install and choose the account/workspace.
3. Approve the requested permissions.

Step 2. Connect your Heymarket account

1. Click Connect/Authorize.
2. Sign in to Heymarket.
3. Accept permissions so Heymarket can sync boards, items, contacts, and updates.

Step 3. Map a board to a Heymarket inbox

1. Go to Settings → Integrations → monday.com in Heymarket.
2. Select the Monday board.
3. Choose the Heymarket inbox.
4. Save. Contacts sync automatically about every 30 minutes; manual sync is also available.

Step 4. Text a contact from a Monday item

1. Open an item on your mapped board.
2. Open the Heymarket tab.
3. Compose and send a message.
4. Switching items automatically loads the correct conversation.

Step 5. See message activity

1. Messages are logged as updates on the corresponding Monday item.

Tips & Troubleshooting

• "No linked contact found for this item". Wait for sync or run a manual sync.
• "No phone or email found". Add the values to the mapped columns.
• "Please log in to Heymarket." Sign in and reload the panel.
• Ensure phone numbers are in a valid format.

monday.com API Limits and Syncing

monday.com limits the number of API requests each account can make per day. Contact syncing between Heymarket and monday.com uses these requests, so larger contact lists may reach the daily limit.

Daily API Limits

The limit depends on your monday.com plan:

This is an account-level limit shared across all apps connected to your monday.com account, not just Heymarket. The limit resets at midnight UTC.

What Happens When the Limit Is Reached?

If the API limit is reached:

• Syncing pauses automatically.
• Heymarket saves its current sync position.
• Syncing resumes automatically after monday.com resets the limit.
• No contacts are skipped or duplicated.
• Sending and receiving messages in Heymarket continues normally.

If you prefer to restart the sync manually, you can do so from Settings → Integrations → monday.com after the limit resets.

When Are You Most Likely to Hit the Limit?

The first full sync of an existing contact list is the most likely time to reach the limit because each contact needs to be processed.

After the initial sync, subsequent syncs generally process only contacts that have changed, so they require significantly fewer API requests.

How to Reduce API Usage

If syncing regularly reaches the daily limit, your contact volume may require more API requests than your current monday.com plan provides.

You can:

• Upgrade your monday.com plan.
• Purchase monday.com's API calls add-on, which provides an additional 25,000 requests per day per unit.
• Map fewer boards, since each mapped board can generate additional requests for its contacts.

How Phone and Email Columns Are Matched

Heymarket requires a phone number or email address to create a contact. To make setup easier, Heymarket automatically identifies the phone and email columns on your monday.com board instead of asking you to map them manually.

How Columns Are Selected

Heymarket checks your board in the following order:

1. Native Phone and Email columns
   Heymarket first looks for monday.com's native Phone and Email column types and uses them automatically.
2. Columns named “Phone” or “Email”
   If a native Phone or Email column is not available, Heymarket falls back to a column whose title is exactly “Phone” or “Email”.
3. Other column names are not recognised
   Column titles such as “Mobile,” “Work Phone,” or “Contact Email” are not automatically recognised as phone or email columns.

This automatic matching ensures that contact information is consistently identified without requiring manual mapping.

Need help?

Visit help.heymarket.com or contact support@heymarket.com.