Can Heymarket be used for mass texting?

Short answer: Yes! If you’re experienced with business texting, already aware of applicable state and federal regulations (including TCPA) and industry standards, and have the necessary opt-in consent from the contacts you want to text, please jump to our help article on how to send a message to a list or go directly to our list messaging feature.

For Heymarket users looking to utilize mass texting for the first time, you should be aware of text messaging regulations and review our Terms of Service. You should consult with your legal counsel to ensure that your text messaging process is compliant with applicable law and consistent with industry standards. The information contained in this article should not be relied upon as legal advice or to determine how the TCPA or other laws or standards apply to your use of SMS and our service.

Aware of applicable regulations and industry standards, reviewed our Terms of Service, and consulted with your legal counsel? Great! Let's move on how you can mass text with Heymarket. Here is a brief overview of the steps businesses should follow to provide the best possible messaging experience for their consumers:

  1. Ensure that you have the recipient(s) consent to send text messages under applicable law
  2. Create a list of contacts
  3. Send a message to the List
  4. Create a personalized welcome message with opt-outs

  1. Ensure that you have the recipient(s) consent to send text messages under applicable law.

Remember that you are solely responsible for obtaining any required permissions or consents under applicable laws for initiating any call, SMS/MMS message, or other communication that you transmit using the Heymarket Service, including abiding by any opt-outs or withdrawals of such consent.

  1. Create a List

Go to the List feature in the Heymarket app and click "Create List". Heymarket users can also import contacts with a List column. More information can be found here.

  1. Send a List Message/Mass Text

To compose your first mass text/ list message follow directions found here.

  1. Welcome Message

Tell contacts that they can stop receiving messages from you at any time by replying with any opt-out keyword. Heymarket supports the following opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. Introduce yourself in the first message to let each contact know who is messaging them.

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