If you are not receiving alerts from the Heymarket app on your iPhone, there are a few common settings that may be blocking your notifications. Please review the steps below, organized by device-level and app-level causes, to troubleshoot the issue.Device and Operating System (iOS) Causes
iOS Issues
| Cause | Solution |
| Notifications Disabled in iOS Settings | You may have accidentally denied the permission prompt or manually turned off notifications for the app. Solution: Go to your iPhone Settings > Heymarket > Notifications and ensure "Allow Notifications" is toggled ON. Also, verify that Lock Screen, Notification Center, and Banners are checked. |
| Focus Mode or Do Not Disturb (DND) is Active | A Focus mode (like Sleep, Work, or DND) can suppress all or most notifications. Solution: Swipe down from the top right of your screen to open the Control Center and check if a Focus mode is active. If so, either turn it off or add the Heymarket app to the "Allowed Apps" list within that Focus mode's settings. |
| Scheduled Summary is Active | iOS can bundle non-urgent notifications and deliver them only at a specific time of day. Solution: Go to Settings > Notifications > Scheduled Summary. If this feature is on, ensure the Heymarket app is not included in the summary, or disable the summary entirely if you prefer immediate delivery. |
| Unstable Network Connection | The Apple Push Notification service (APNs) requires a persistent connection. Spotty cellular data or restrictive corporate Wi-Fi (especially if it blocks TCP port 5223) can prevent push notifications from arriving. Solution: Switch between Wi-Fi and Cellular data to see if the notifications come through when you change networks. |
| Incorrect Date and Time Settings | If your device's clock is manually set and out of sync, it can cause SSL/TLS certificate validation failures with Apple's push servers. Solution: Go to Settings > General > Date & Time and toggle "Set Automatically" on. |
| Low Power Mode or Disabled Background App Refresh | If you are not seeing updates in the app until you open it (Silent Pushes), this is often blocked by Low Power Mode. Solution: Turn off Low Power Mode and ensure Settings > General > Background App Refresh is enabled for the Heymarket app. |
App-Level Issues
These issues are generally related to the application itself or how it was closed.
- The App was Force-Quit: If you swiped up to force-close the app from the app switcher, iOS will not deliver silent background push notifications until you manually relaunch the app. Standard alert notifications will still show up, but background data processing won't trigger.
- Solution: Simply tap the app icon to open it, and then test the notification again.
- Outdated App Version: An older version of the app may contain a bug related to token registration or notification handling.
- Solution: Go to the App Store and update the Heymarket app to the latest available version.