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Email Configuration

  • Updated

Overview

To send and receive emails via Heymarket, certain configuration steps are required to authenticate your domain, validate email addresses, and set up email forwarding. This ensures reliable deliverability and full functionality of your inbox.

Domain Validation

Purpose: Authenticate your domain to improve deliverability and prevent spoofing.

Steps:

  1. Navigate to https://app.heymarket.com/admin/email/
  2. Click Connect Domain
  3. Enter the Root Domain
    1. Root domain refers to the base domain without any subdomains - for example, acme.com instead of mail.acme.com.
  4. Authenticate Sending Domain
    1. Go to your domain host’s DNS management panel
    2. Add the following records exactly as shown on your page
    3. Navigate to your DNS provider and add the records listed in Heymarket. Below are instructions for common providers:
      1. AWS Route 53
      2. GoDaddy
      3. Cloudflare
      4. Namecheap
      5. Google Domains
    5. Once added, return to Heymarket and check the box “I’ve added these records and click Next.

Sender Preferences

  1. Navigate to https://app.heymarket.com/admin/email/sender/
  2. Click Add New
  3. Fill out the Sender Preferences form
    1. Email Address: The address that will appear in the “From” field of outbound emails.
    2. Inbox: The Heymarket inbox associated with this sender. Determines where replies are routed.
    3. Default sender name: This is the name shown in the recipient’s inbox, alongside the email address.
    4. Reply to name: The name that appears in the “Reply-To” field, used when recipients reply.
    5. Reply to email: The email address used in the “Reply-To” field. Replies will go here instead of the sending address, if set.
    6. Forwarding email: Once your sender address is verified, this field auto-populates with a unique email (e.g. xyz@acme.com) for forwarding messages into this inbox. No input is needed. You can use this address as described below. This can be left empty.
    7. Once saved, you will be presented with this modal:
  4. Open the email and click the Verify Email link:

Email Forwarding Preferences

To receive emails in Heymarket, you’ll need to set up email forwarding from your existing provider to your Heymarket forwarding address.

Once your sender email is verified, Heymarket will generate a unique forwarding address (e.g.john@customers.heymarket.com). You’ll use this address to route emails into the corresponding Heymarket inbox.

Important:
Some organizations block external email forwarding by policy. This restriction can prevent forwarded emails from reaching Heymarket and will cause delivery failures with errors like: Access denied, Your organization does not allow external forwarding. Please confirm with your IT team that forwarding to external domains is allowed before proceeding.

Below are instructions from popular email providers on how to set up forwarding. Follow the guide for your provider and use your Heymarket forwarding address as the destination:

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