What are campaigns?

Campaigns are a sequence of messages that can be scheduled to be sent at pre-defined times. They're a great way to automate follow up messages or provide regular updates to customers.

A campaign can include any of the lists you created in Heymarket. Once a contact is added, they'll begin receiving the scheduled messages in the campaign. Contacts can easily be removed a campaign at any time. Each message can be personalized with the first name of each contact. 

Heymarket text messaging campaigns have been used for appointments, requesting reviews, and customer satisfaction surveys. Drip campaigns for SMS can also be used for engaging with new leads and making it easy to answer any questions they might have. A critical component to a successful drip campaign is ensuring that recipients receive personalized messages.

We’ve added a few features to simplify that process for your team.

Remove Contact from Campaign on Reply

When any contact in a text messaging campaign replies, they can now automatically be removed from the campaign. This ensures they will no longer receive any automated messages, and your team can reply with a personalized message. This is especially when contacts in a campaign reply, and you’re ready to engage with them one-on-one.


Prevent Duplicates

When working with a large number of contacts, it’s important each only receive messages from one campaign. Heymarket now has a check to ensure that. When a list is added to a campaign, Heymarket can now notify you of contacts that are already members of another campaign.

 

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