Snippets are short facts your AI Agent follows. When a snippet conflicts with anything else in your knowledge base, the agent goes with the snippet, making it the fastest way to fix a wrong answer.
Where to find it
Go to AI > AI Knowledge Base > Snippet Knowledge in your admin settings.
Adding a snippet
- Click "Add snippet"
- Enter a short Title (e.g. "Return")
- Enter the Snippet text, the fact you want the agent to follow (e.g. "Returns are accepted within 30 days of order delivery.")
- Click "Add Snippet" to save
Each snippet can be up to 500 words. You can store up to 100 snippets per account.
Managing snippets
Existing snippets appear in a table with Title and Snippet columns. Use the edit (pencil) icon to update a snippet, or the trash icon to delete one.
Sync status
The Sync status indicator shows whether your snippets have finished syncing to the AI Agent. Wait for status to read "Complete" before testing agent responses.
When to use snippets vs. other knowledge sources
Use snippets for quick corrections or edge-case facts, especially when they contradict a PDF or URL source already in your knowledge base. For larger reference material, use PDF Knowledge or URL Knowledge instead.