Introduction
The ‘Message Translate’ feature within Heymarket’s AI feature-set is intended to translate incoming messages from any language into English.
This makes it easy for your agents to read incoming messages in English regardless of the language your contact messages in.
Example:
- Message is received in a chat in a language other than English
- Click the Translate icon to the right of a message
- Read message in English
Notes
- This is an AI model that can make mistakes, verify every response prior to sending it.