Generative AI: Message Rewrite

Introduction

The ‘Message Rewrite’ feature within Heymarket’s AI feature-set is intended to improve your agents’ messaging. After writing a draft of a message, Message Rewrite enhances the typed message based on a criteria you select. The available actions are: Expand, Shorten, Autocorrect, Make it Formal, Translate and are described in detail below. 

To use the feature, simply type a message in the text input, select the AI button below the message and select the rewrite option you’d like to use.

Example:

1. A contact messaged in with a question about the 10DLC registration process.
2. Type in a draft response in the text input field:
3. Click the AI button
4. Select the rewrite option you’d like (Make it Formal in this example) and message get rewritten to
   
   1. 
5. Click Send Now (you can modify the message prior to sending it)

Available Message Rewrite Options

1. Expand: 

   1. After typing a quick reply using normal texting abbreviations, the Expand rewrite feature transforms the message into complete sentences.

2. Shorten

   1. Turns complex and long-winded texts into concise replies.

3. Autocorrect

   1. Corrects grammar and spelling mistakes.

4. Make it Formal

   1. Changes tone of message to be more professional and proper.

5. Translate

   1. Translates the typed message from English to a selected language (Chinese, French or Spanish) or from any language to English. 

Setting Language in Message Translate

• To set a language for messages to be translated to, navigate to your profile: https://app.heymarket.com/profile and select from Chinese, French or Spanish.
• 

Notes

• This is an AI model that can make mistakes, verify every response prior to sending it.