Heymarket Pro and Enterprise customers get an elevated onboarding experience with our White Glove service. It is a blend of personalized setup, training, and support, ensuring your transition to Heymarket is smooth, efficient, and tailored to your business needs.
Key Features of White-Glove Onboarding
- Custom-Tailored Setup: You will be assigned a Heymarket Customer Success Manager (CSM) who will personalize your onboarding experience to align with your specific business needs.
- Efficient Implementation: Our focused plan aims to implement our services swiftly to minimize any downtime for your business.
- Multi-channel Support: Benefit from multiple support channels including in-app live chat, Zoom, SMS, and email for responsive communication during the initial implementation of Heymarket.
- Ongoing Guidance: Your CSM will be on hand to address any concerns and share best practices for successful message delivery. They will also be available for quarterly business reviews (QBRs) to help your organization get the most value out of business messaging.
White Glove Deliverables and Journey
- Discovery and Custom Setup: Begin with a CSM-led discovery session to discuss your business needs and share best practices, followed by your Heymarket account configuration, including phone numbers, users, and Heymarket settings.
- Administrator and User Training & Empowerment: Engage in tailored training sessions designed for your team, or opt for a train-the-trainer approach, all while absorbing critical industry knowledge to avoid message filtering and to ensure compliance.
- Seamless Integration: Our Solutions Engineers will be engaged to ensure a smooth integration of Heymarket with your existing systems, ensuring your setup is efficient and aligned with your business processes.
- Review and Launch: Conclude with a comprehensive review to fine tune your setup, followed by a launch, with check ins from your dedicated CSM.
Ready to get started with the Heymarket White Glove service? Contact us to learn more and set the foundation for your success.